Audio but No Video When Receiving a Call on the Mobile App

• The internet connection being used by the master station may have a low upload speed. Change the Video Quality setting on the master monitor station.

To change the Video Quality Setting:

1. From the MENU screen, tap [ ⚙ ] -> [Other Settings] -> [Video Quality].
2. Select [Low] using [-] or [+] button.
3. Tap [✓] to apply changes.

• If more than one wireless LAN router is configured or the signal is weak, it may not be able to connect properly.
• Confirm that the connection between the wireless LAN router and the master station is stable.
• Do not use the master monitor station near a device that uses the 2.4GHz frequency band, such as a microwave oven. It may cause a loss of connection.
• Update the firmware of the wireless LAN router and mobile device to the latest version.